Energytariff.co.uk Terms and Conditions

1.1 www.energytariff.co.uk, is a web sites operated and owned by ("we","us") aimed at private consumers or non-commercial price comparison between various Electrical Items and their energy consumption which shall be represented in Kilowatts published by the manufacturer.

Energy Tariff Ltd, is a Company registered in England and Wales with a company Registration Number of 06984026 and having its registered office at 145-157 ST JOHN STREET LONDON, UNITED KINGDOM, EC1V 4PY.

1.2 In the case of www.energytariff.co.uk, The Web Site enables you to compare the electrical consumption, represented in Kilowatts and Pounds and Pence of some, not all, electrical applainces. The site also enables you to take the total figure of energy consumed between all, some or none of teh applainces and compare energy providers based on that total in either customer service ratings and or other information relating to the Product Providers and any products and services offered by them. Use of this service is free. You may also choose to switch your Product Provider using the site. The switch will be completed either by completing an online application form on the website or by linking into another website which can facilitate the switch. If you prefer you can call our team who may be able to facilitate the switch over the telephone.

1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The Product Providers have their own terms and conditions that you will be subject to when utilising the Product Providers' product or services.

1.4 energytariff.co.uk is a service principally aimed at UK consumers; we cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK.

1.5 Equally, the Kilowatt consumption is originally published by the Manufacturer, Energy Tariff Ltd make therefore, no promise, whether expressed or implied as to the accuracy of this information and are not responsible thereafter. If you are in doubt as to teh accuracy of this information, you should and must at all times contact the Manufacturer.

2. Intellectual Property Rights

2.1 The design, layout, text, images, tables, compilations, concepts and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.

2.2 We do not give you any right or interest in any intellectual property rights featured on the Web Site and none of the material featured on the Web Site may be reproduced or redistributed without our prior written consent for any purpose than your own private, non-commercial use.

2.3 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, unless otherwise specified, and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.

2.4 All rights in the domain names www.energytariff.co.uk, marks are owned by us. Other trading names, company names and trade marks featured on the Web Site are trade marks belonging to the Product Providers or other third parties.

2.5 We do not make any warranty or representation in respect of any other trade marks than those owned by us and any other trade marks featured on the Web Site are featured at their owners' risk.

3. Licence

3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the website in order to access and collect information relating to the Product, Appliance, and Providers' products and Services as permitted by use of the price comparison service and switching service provided by the website.

3.2 When using the software you are accessing and collecting information from the Suppliers on your own behalf and not as an agent of Energy Tariff Ltd.

3.3 This licence is granted for private, non-commercial and personal use only and can be terminated at any time at the sole discretion of Energy Tariff Ltd and other 3rd Party Providers.

4. Liability

4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our Product Providers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information or purchase of products or services and switching Suppliers will be entirely at your own risk and may be subject to the Product Providers own terms and conditions.

4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that you to seek professional advice before purchasing any of the products or services featured.

4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Product Provider for any reason whatsoever. We cannot be responsible for the services offered by Product Providers or for any aspect of the relationship between you and the Product Provider.

4.4 We do not guarantee access to the website at all times and do not guarantee that information will be transmitted accurately or in real time. We will not be liable for any loss or damage that occurs at any stage of the switch process or an attempted switch, including failure to transmit, process or deliver any services or products.

4.5 We will have no liability in respect of any other web site or page on the internet accessible from the Web Site.

4.6 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by negligence or fraud on our part.

4.7 Except as provided above we give no other warranties, conditions or terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.

5. Privacy Policy

5.1 We are committed to protecting your privacy and promise to use information collected about you in accordance with the Data Protection Act 1998. We collect information about you for two reasons only: firstly, to enable us to process your order, and secondly to provide you with an up to date, efficient and reliable service.

5.2 We may monitor your call when you call our sales or customer service teams. This is for quality monitoring and training purposes in order to consistently improve the service that we provide to our customers.

5.3 In order to improve our service we may use cookies to store certain type of information each time you interact with the Web Site. Cookies are means by which information relating to your internet activity is recorded and used by us to improve the Web Site and the information and products and services promoted on the Web Site. If you do not wish to use cookies we cannot guarantee that you will be able to use the Web Site in the same way (or at all).

5.4 We will use your details for marketing purposes only with your prior consent.

5.5 We will not provide any of personal information you provide to any third party, except with your prior express consent. The information that you provide will be used by the different divisions of Energy Tariff Ltd and Energy Helpline only. Such consent will be required when you request us to switch your supplier.

5.6 We are committed to the security of your personal information and we have security procedures in place to protect the loss, misuse or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected or processed via the Web Site is encrypted making it secure, inaccessible and unrecognisable to any third parties.

5.7 We may amend these terms and conditions from time to time. If we make any substantial changes in the way your personal information is used we will make that information available by posting a notice on the Web Site.

6. Payment

6.1 Payments for Suppliers' products and services will be made direct to the Product Providers under their terms and conditions.

6.2 When you switch your Product Provider via the Web Site we will receive a brokerage fee from the relevant Provider. If you switch your supplier by using Switch & Give a proportion of this fee will be paid to a charity nominated by you via the Web Site.

6.3 We assume no responsibility for organising or making payments to the Product Providers. We merely provide a facility enabling you to switch your supplier online.

7. Complaints

7.1 If you have any complaints or comments about us or the service provided via the Web Site you can contact us at any time by either emailing help@energytariff.co.uk or writing to us at 145-157 St. John Street, London, United Kingdom EC1V 4PY.

7.2 We will acknowledge receipt of your complaint within five working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.

8. General

8.1 The Web Site and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.

8.2 You can contact us at 145-157 St. John Street, London, United Kingdom EC1V 4PYD. You may also contact us by email at help@energytariff.co.uk.

9. Refer a friend

9.1 The Refer a Friend scheme is available to all energyhelpline.com and firsthelpline.com customers, and referrals can be made to all participating services.

9.2 We will pay £10 for a successful energy switch (dual or single fuel) and £10 for a successful home phone switch.

9.3 To refer your friends you must have used our service to switch your gas/electricity or home phone. In most cases you will be using an email link or letter from us about this promotion with your unique reference code on it.

9.4 As referral code you will be using your surname and your postcode. Should you have any problems please send an email to help@energytariff.co.uk with your name, full address and postcode or ring our customer service team on 0800 074 0745.

9.5 In order to be eligible for the referral fee your friend simply enters your surname and postcode which they enter during their signup process. This is the way that switches are tracked and matched with the referrer. It is the switcher’s responsibility to use the correct name and postcode at the time of switching. No retrospective claims for referrals will be accepted.

9.6 The referrer will be remunerated upon payment of Energy Helpline Ltd by the supplier, which typically takes between 6-8 weeks form the date of switching.

9.7 This offer cannot be used in conjunction with any other promotion.

9.8 You cannot refer yourself.

9.9 The scheme is not open to Business customers, affiliates or staff.

9.10 In any disputed cases the decision of Energy Helpline is final and binding.

9.11 The Promoter reserves the right to withdraw this promotion at any time in the event that unforeseen circumstances make this unavoidable. In this situation a notice of withdrawal will be placed on the website.